Lunora Pty Ltd will exchange or refund products providing the following terms apply:
– Unworn product must be returned within 14 days of purchase.
– Unworn product must be in original condition as purchased, with all labels/swing tags/packaging attached.
– The product must be unused, unworn and unwashed, in its original condition including that of touch and smell.
– You must be able to provide documentation of the purchase.
Any cases that do not comply with these terms, will not be accepted and refused of a refund or exchange.
All returns & exchanges remain the responsibility of the purchaser until received by Lunora Pty Ltd. Exchanges are subject to stock availability. Refunds will be processed at the original purchase price using the original form of payment.
Lunora Pty Ltd will not refund delivery charges and standard delivery charges apply on re-delivery for exchanges, unless goods are returned in accordance with your consumer law rights.
FAULTY GOODS
Every product we send out is initially quality controlled, however, in the unlikely event of a faulty item, please contact us at contact@lunora.net.au as soon as possible so we can start the exchange process. In this case, please include your name, order number and what item(s) you are returning in the email. Lunora Pty Ltd will absorb the return shipping costs, so please keep your postage receipt and we will reimburse you if we deem the item to be faulty.
Once your item is returned to us, has been inspected and if we deem it to be faulty, you will be given a store credit so you can repurchase from our online store. If the package does not reach us safely, we will not be able to complete the exchange, so it is recommended to use a tracked method for safe delivery and email us with the tracking information to ensure your item is successfully received.
SALE ITEMS
All sale items are final, we do not accept exchanges or returns on sales or promotions.
By signing up to our mailing list, you will receive discount codes and promotions from time to time, however, any orders made prior to a sale are not negotiable for a percentage of a refund once a sale commences.
GIFT CARDS
Gift cards are non-refundable.